Ordering from Trend Shop Official is easy! Just follow these simple steps:

1. Browse for the product you are looking for.
2. Fill out the order form on the top right of each page. (An order number will be sent to you via email.)
3. Our friendly customer support team will contact you for order confirmation.
4. After confirmation, you will receive your desired product in a few days.

Do you have any physical outlets where I can buy your products?

Currently, Trend Shop Official is exclusively an online store. This allows us to quickly and easily add new merchandise to our inventory. You can sign up for our online newsletter to receive the latest news and updates about Trend Shop Official, including any promotions and sales we are offering.

Do you allow exchanges in case the item I get is wrong or defective?

Trend Shop Official offers exchanges for incorrect or defective items. We have a 7-day return policy to ensure that all expectations are met. Please visit our privacy policy for complete details.

How is the quality of the products at Trend Shop Official?

We ensure that all products and vendors on our website meet our standards. Each product is checked against its description before dispatch to ensure the best quality. However, there may be a slight difference between the on-screen color and the actual product due to monitor quality or environmental lighting when the photo was taken.

Do you have a minimum order requirement?

We support both individual and bulk orders. For assistance with multiple quantities, please contact us at 0300-1831-813.

How safe is shopping at Trend Shop Official?

Trend Shop Official values your privacy and takes all necessary steps to keep your details confidential and secure from third-party organizations. Please read our privacy policy for more information about our privacy and security measures.

What do I do if my items have not arrived?

Items are typically sent within 2 to 3 business days after placing your order. If you opted for registered mail, you can track your order using the tracking ID sent to you in your confirmation email. For concerns about delivery, please contact our customer service team at 0300-1831-813.

Can I change my order?

You can change your order if it has not yet been shipped. If the product has already left our warehouse, changes cannot be made. If your order has not been shipped, you can make an alternate purchase and inform our call center immediately at 0300-1831-813.

Can I have my order delivered outside Pakistan?

Currently, we only ship to locations within Pakistan. However, you can place orders from anywhere in the world, and we will get back to you with details about logistics and price variations.

How are items packed?

All items are carefully inspected and packaged at our fulfillment facilities to avoid damage. Packages are wrapped in bubble/plastic wrap, and fragile items (e.g., electronics) are secured with additional protective packaging.

Special Shipping Information:

• Orders placed before 6 pm will be dispatched the same day.
• Karachi customers will receive their parcels the next day, while other cities can expect delivery within 3 to 5 working days.
• Orders placed on Saturday night, Sunday, or any holiday will be dispatched on the next working day.
• No shipping charges apply.
• During sales events, delivery may take 6 to 8 days due to high order volume.
• Express delivery for Karachi customers is coming soon.
• Please ensure you have the exact amount of your order ready to avoid any issues with the rider.